Frequently Asked Questions


General

What is the Orologio story?


Product

Are your watches always available?
Who can I contact with a question about a watch?


Orders

Can I make change to my order?
How can I find out the status of my order?


Payment Methods

What method of payment can I use to pay for my order?


Shipping

Can I pick up my order?
Does free shipping apply to all orders?
Does Orologio ship internationally?
How long will it take for my order to ship and will it be insured?


Customer Service

What is your customer service policy?


Warranty

What type of warranty applies to watches purchased through the Orologio online store?


Returns

Can I return a watch if I change my mind?
What do I do if the product I receive is defective?


Water Resistance

How is water resistance measured?