Terms and Conditions

The terms and conditions defined below govern the services provided by the Orologio online store. They define what customers can and cannot do when using these services, as well as obligation that Orologio has to you.

Note: These terms and conditions may be amended from time to time. These amendments will take effect from the time of posting and you should check back from time to time for any such amendments.

Please read these terms and conditions carefully. If you have any questions, please write to:

Password Marketing Pty Ltd (ABN 53 101 586 510)
T/as Orologio
P.O. Box 369
Cremorne  NSW  2090
Australia

Email: support[at]orologio.com.au


Registration

a. To purchase a product from the Orologio online store, you must first register with the store. Registration is free and does not obligate you to purchase anything.

b. To register, you must be over 18 years of age and not be an undischarged bankrupt or under any type of insolvency administration, where you are in a company.

c. You must provide correct information when registering and ensure that you keep this information current. The Orologio are not responsible for any loss or damage (including misdirected emails or deliveries) which may occur if you provide us with incorrect information.

d. When you register with The Orologio online store, you must choose a password. You are responsible for the security of this password. Orologio assumes that anyone using your password is authorised by you. Unauthorised access and use of your details does not reduce your liability in connection with using the Orologio online store. This includes your obligation to purchase a product which may result from use of your password. You must notify us immediately if you become aware of any unauthorised use of your password or of any other security breach.

e. The Orologio may email you the following information:

  • Confirmation of your order
  • Your invoice
  • Status of your order
  • Newsletters and promotional offers. You may opt out of these emails at any time.


Sales and Payments

a. The customer is required to pay the purchase price, including GST, in full at checkout.

b. All transactions are processed in Australian dollars (AUD).

c. Credit card (Visa and Mastercard) and PayPal payments are accepted. Paypal payments are accepted through the PayPal online payment system. You do not require a PayPal account to make a direct credit card payment.

d. Sale items are only available during the period that they are advertised in the Orologio online store.


Pricing

a. All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 21 July 2011. Product prices are regularly updated when price changes are received from our suppliers.


Warranties

a. All watches sold by Orologio are warranted as:

  • Merchantable quality
  • Fit for purpose for which goods of that type are ordinarily used
  •   Matching the description of them in the Orologio online store (other than minor differences).

b.  Watches are warranted to the original purchaser for one full year from the date of purchase against any defect in materials and workmanship. Your watch will be repaired, replaced or refunded, at our option, if it is found to be defective - exclusive of damage caused by improper or unreasonable use. Warranty does not apply to normal wear, including scratching or accidental breakage and water damage. Warranty service will not be provided if your watch shows evidence that it has been tampered with, misused, abused, or altered (including but not limited to: water / moisture damage sufficient to affect the function of the watch; damage to the case; or visible cracking of the crystal). Not covered by any warranty are the battery, glass, crown, stem, band or strap and case. Proof of purchase is required.

c.  Watch details, images and line drawings may vary depending on specific product models. Information provided is only a representation of the products available.

d.  Orologio will not be liable for any claims for labour, additional products or parts associated with a faulty product.

e.  The warranty period starts from the date of purchase.


Return of Non-Defective Products

a. Orologio understands that buying online can be filled with uncertainty. That's why Orologio provides you with a "no-hassle" 14 day satisfaction guarantee. This means that you can return a watch for any reason, within 14 days of the original purchase date. You are entitled to a full refund of the original purchase price (minus shipping charges) when you return new and unused items within 14 days of the date on your invoice.

b. The watch must be returned in its original condition, that is, NOT damaged, opened or used.

c. Please allow 21 days for the payment of your refund.

d. A 20% restocking fee will be charged (not applicable for products that are not as described).

e. Postage charges are not refunded.

f. To return non-defective goods:

   i. Email the details of the return to support[at]orologio.com.au. Orologio will email you a return form to complete.

   ii. Complete the return form.

   iii. Send the completed return form to Orologio, along with the item you're returning and your proof of purchase:

Orologio Returns
P.O. Box 369
Cremorne NSW 2090

g. The customer is responsible for return shipping charges. Orologio cannot be held responsible for any items lost or damaged in shipping.

h. If Orologio emails you a return form and they do not receive a response or the returned product from you within 14 days, your right to return the item and receive a refund will be waived.


Return of Defective Products

a. Defective goods may be returned within the warranty period. The warranty period starts from the date of purchase.

b. Upon receiving a returned product, Orologio will inspect and test the product to determine its condition and, if the product is found to be in good working order and your claim as to the faulty nature of the product if reasonably determined by us to be invalid, the product will be returned to you and you will be charged all delivery charges incurred by Orologio in relation to the return and subsequent return of the product.

c. Your product will be repaired, replaced or refunded within 21 days, at the discretion of Orologio, if it is found to be defective - exclusive of damage caused by improper or unreasonable use. Warranty does not apply to normal wear, including scratching or accidental breakage.

d. To return defective goods:

    i. Email the details of the return to Orologio. Orologio will email you a return form to complete.

    ii. Complete the return form.

    iii. Send the completed return form to Orologio, along with the item you're returning, and your proof of purchase to:

Orologio Returns
P.O. Box 369
Cremorne NSW 2090

e. The customer is responsible for return shipping charges. The Orologio cannot be held responsible for any items lost or damaged in shipping.


Shipping, Insurance and Title

a. Free shipping is offered on sales within Australia only.

b. Insurance is included with all shipping.

c. All products must be delivered to a specified street address (no P.O. boxes) and receipt must be acknowledged by signature.

d. Title will pass to the customer when Orologio receives the invoiced amount in cleared funds. If the title has passed, that will not affect the rights of Orologio to terminate a sale.

e. The customer cannot change or request to change their delivery address details after a sale. Orologio holds no responsibility if an order is not delivered in the event that a customer changed their delivery address details after the sale. 


Gift Vouchers

a. Orologio gift vouchers must be redeemed in the Orologio online store (www.orologio.com.au) and used towards the purchase of eligible products. Purchases are deducted from the gift voucher balance and any unused gift voucher balance may be used towards another purchase. If an order exceeds the amount of a Orologio gift voucher, the balance must be paid via credit card (Visa or Mastercard) or PayPal.

b. Orologio gift vouchers cannot be used to purchase other gift vouchers. Gift vouchers cannot be resold, transferred, redeemed for cash or applied to any other Orologio online store account. Unused Orologio gift voucher balances may not be transferred.

c. Orologio is not responsible if a gift voucher is lost or destroyed or used without the recipient’s permission.

d. Orologio gift vouchers cannot be returned or refunded.

e. Orologio gift vouchers are valid for 12 months from the issue date.

f.  The standard terms and conditions of the Orologio online store apply to Orologio gift vouchers.


Privacy

a. The Orologio are committed to protecting the privacy and security of your personal information. To ensure customer satisfaction and continued patronage, The Orologio operate under a strict code of conduct for their online store, which is described in their Privacy Statement.

b. Orologio does not sell personal information to other mailing lists.

c. By registering with Orologio and accepting their terms and conditions, you also agree to:

  • Collection of personal information which is defined in the Privacy Statement. This information includes customer name, delivery and billing addresses, email address and phone details.
  • Use of personal information for purposes defined in the Privacy Statement. These purposes include internal use for improving our service, meeting our obligations under State or Federal law, and administrative purposes connected with The Orologio online store.
  • We may disclose your information in the circumstances defined in the Privacy Statement.